The failure of our scanner left us dead in the water, Todd was able to quickly determine the fault where other companies had failed and fixed our rather obscure broken part quickly. We are very impressed with his service and would highly recommend him.
Quick and Professional Service
We contacted Todd after our printer started having issues and we were trying to get work out before the holidays. He came out the next day and handled our problems! Great service
Todd just left but the printer seems to be fixed perfectly
He was extremely professional is his approach and work ethic
I was very impressed
Will use them again if necessary
What you would like all service people to be!
Todd redefined customer service! Not only was he punctual, but professional in all respects. I wish all the service people could be as great as Todd. I give this company highest kudos , and would recommend them to everyone for their printer servicing issues.
Laser Printer - Outstanding Customer Service
I called when my trusted LaserJetPro failed after many years of service. Tod responded with an offer to help but suggested that I try a suggested fix before I incurred the time and expense of scheduling an appointment. The suggested fix worked! It’s not that often that you run into a service company with this level of true care for the customer’s best interest.
Impressive customer service
We have used Dallas Printer Repair twice. The first time was in 2019 and the second time in 2021. When I called Todd the most recent time, I was impressed that he knew who I was and exactly what he had done for us in 2019. It was late in the day when I called, and he was able to fit us in first thing the next morning. Todd fixed the printer quickly and even pointed out something I didn’t know about the printer. The second visit solidified that Dallas Printer Repair will be our go-to business for printer repair services.
Printer and Copier Repair
Todd arrive within his appointment time, fix the printer within minutes. Explain to me what the issue was and verified the printer was working before he left. Cleaned up behind himself and also made sure he left a card to contact him if I had any more questions.
So glad I called!
I called them for my HP printer. They arrived the same afternoon and fixed the printer fast. The tech was polite, cheerful, and very knowledgeable and answered everything we asked. We will be calling them again.